Refund Policy
Last updated: 19/12/2025
At X-Fit, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
- Items must be returned within [7 / 14] days from the delivery date.
- Products must be unused, unworn, unwashed, and in original condition with tags attached.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
The following items are non-refundable:
- Items on sale or clearance (unless defective)
- Underwear or personal-use items (for hygiene reasons)
- Gift cards or promotional items
3. Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within [5–10] business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges subject to product availability. Customers may be responsible for shipping costs unless the exchange is due to a defect or incorrect item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for verification.
6. Return Shipping
- Customers are responsible for return shipping costs unless otherwise stated.
- We recommend using a trackable shipping service.
7. Late or Missing Refunds
If you have not received a refund after approval, please check with your payment provider or contact us directly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or how we handle your data, please contact us:
X-Fit Email: info@xfiteg.com Phone: +201097720012
These Terms and Refund Policy are written to meet international e-commerce standards and advertising platform requirements, including Meta policies. They do not constitute legal advice.
